Help & Support

Navigate to the Properties page and click "Add Property". Fill in the property details including address, pricing, and access instructions. You can also assign cleaners during setup or add them later.

When auto-pay is enabled, cleaners are automatically paid 1 hour after marking a cleaning as complete. The payment is processed through Stripe, and hosts pay the processing fee so cleaners receive their full payment.

Yes, cleaners can request additional payment for excessive messes or extra work. Hosts receive a notification with the reason and can approve or decline the request. Extra fee requests require manual approval even if auto-pay is enabled.

Go to your property settings and paste your iCal URL in the Calendar Integration section. This will automatically sync bookings and suggest cleaning times based on your check-in/check-out schedule.

Cleaners can add time off directly through their dashboard. Hosts are notified automatically, and cleaners can optionally suggest a replacement. Hosts can then reassign the cleaning to another cleaner.

Yes, all payments are processed through Stripe, a PCI-compliant payment processor. We never store your full credit card or bank account information on our servers.

Add your bank account in Settings. Once your cleaning is approved by the host, payment is deposited directly to your bank account within 1-2 business days. You can track all payments in the My Earnings section.

After completing a cleaning, use the photo upload feature on the cleaning details page. Take photos of each room to document your work. These photos are shared with the host for verification.